We want you to be 300% satisfied with our products. If you have any questions or suggestions, please contact us at firstname.lastname@example.org
Our prices and the delivery cost participation applied to your order may change from time to time. The current range of products and prices are displayed on our website. They are subject to special promotions and individual agreements.
Booksellers are requested to contact us, so that individual conditions can be agreed.
The presentation of the products in our online shop is not a binding contract offer on our part, but is only a non-binding invitation for the customer to order goods. By ordering the desired goods the customer makes a binding offer to enter into a sales contract.
When you place an order, we send you an e-mail with a receipt confirming your order and listing the details. (order confirmation)
In providing the goods for dispatch or by deliveries oft he goods by the publisher, the sales contract is regarded as closed.
The availability of the desired product is subject to alterations at any time. We reserve the right to refuse orders without giving reasons.
Until full payment of the delivered goods, the merchandise remains the property of activeRat.
If the merchandise arrives damaged, we will replace it, if you let us know the latest within 24 hours from receipt of the product via e-mail and photo of the damaged goods. How to proceed with the damaged goods further, we will inform you. Please do not send us unsolicited goods back.
Merchandise with manufacturing defects or incorrect deliveries are exchanged at no cost to the customer and the cost of return will be refunded. The return must be accompanied by a copy oft he publisher’s order confirmation as well as the reason oft he return in written form.
Orders can be withdrawn within 14 days of receipt of goods in any form (email, letter or telephone) and the goods can be returned at the expense and risk of the customer. The return must include a copy of the publisher’s order confirmation.
Returns must be sent to the address from which the delivery of the goods was carried out. This is the return address on the package, or on the delivery note.